Contact Royal Canin - Talk to us
If you would like to contact us via phone or email please find the relevant contact information below.
Get the answers you need
Expert answers to the most common questions about pet health, Royal Canin and our products.
Get answersCharges may vary depending on your service provider and your location, possibly incurring higher costs (up to 72p per minute when calling from the UK). Please check with your provider or alternatively e-mail us on one of the contact forms below. Our lines are open Monday to Friday excluding bank holidays.
Consumers
For products from our retail range please call 0330 678 1540 for the UK or (01) 5569395 for Ireland * (Mon-Tues 9am-4pm Weds 9am-1.30pm and Thurs-Fri 9am-4pm)
For products from our veterinary range please call 0330 678 1530 for the UK or (01) 5569396 for Ireland * (Mon-Tues 9am-4pm Weds 9am-1.30pm and Thurs-Fri 9am-4pm)
If you have an enquiry about your puppy or kitten welcome box please call 0330 678 1522 for the UK or (01) 2678260 for Ireland * (Mon-Fri 9am-4pm)
* Charges may vary depending on your service provider and your location, possibly incurring higher costs (up to 72p per minute when calling from the UK).
Business Partners
If you are a business partner and wish to contact us to place an order, or discuss an order you have already placed:
For breeders: 0330 678 1522 for the UK or (01) 2678260 for Ireland (9am-4pm)
For Guide Dogs, or other Assistance Dogs: +44 (0) 345 606 9498 for the UK or (01) 5569397 for Ireland * (9am-4pm)
For Retailers: 0330 678 1520 for the UK or (01) 5569400 for Ireland * (9am-4pm)
* Charges may vary depending on your service provider and your location, possibly incurring higher costs (up to 72p per minute when calling from the UK).
Vets
For veterinary practices please use the dedicated veterinary number provided in your product book (Mon-Tues 9am-4pm Weds 9am-1.30pm and Thurs-Fri 9am-4pm).
Breeders
Our Breeder Club supports dog and cat breeders across the UK and Ireland. To ask questions about your loyalty points, using the Pro Shop, or any other queries about the Breeder Club please email us.
Show sponsorship
We are proud to support dog and cat shows around the UK and Ireland. Click here to apply for sponsorship for your show!
Contact us via e-mail
If you have not found the answer to your query in our FAQs, or you would prefer to contact us by email, then please choose which topic below relates to your enquiry so that your email can be directed to the right place.
For voucher or loyalty enquiries, please fill in one of the forms below.
If your enquiry is not related to loyalty or vouchers, please fill in the form below.
If you are contacting us for feeding advice, please provide your pets current weight, ideal weight, age and the product you are feeding.
Registered owner
Royal Canin UK is owned and maintained by Crown Pet Foods Ltd, registered office address: Oak Tree Meadow, Blackworthy Road, Castle Cary BA7 7PH.Registered company number is 02744493, VAT number is GB586326609.
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